A customer lands on your website at 11 PM. They have a simple question: "Can I change the shipping address on my order?" Your chatbot opens with a cheerful "How can I help?" The customer types their question. The bot responds with a menu: "Order Status, Returns, Contact Us." None of those fit. The customer tries "change address." The bot says it does not understand and offers to email... https://ahex.co/ai-chatbot-development/